Digital Privacy and Communication Policy
1. Introduction
At IRIS Behavioral Health Services LLC (IRIS), we are committed to protecting the privacy, confidentiality, and security of our clients, families, and staff. This policy outlines how we collect, use, store, and protect personal information.
Clients have rights including access, correction, confidentiality, data portability, and the ability to give or withdraw consent.
2. Information We Collect
We may collect phone numbers, emails, communication content, and interaction data including delivery and response metrics.
3. Collection and Use of Personal Information
Information collected may include names, demographics, behavioral health records, treatment notes, and billing/insurance information.
4. How We Use Your Information
Used for communication, appointment reminders, service delivery, customer support, and performance improvement.
5. Sharing Your Information
We do not sell or share personal data for marketing. Information is disclosed only when legally required or necessary to protect safety.
6. Data Security
IRIS uses administrative, technical, and physical safeguards. Clients will be notified in case of a breach.
7. Substance Use Disorder (42 CFR Part 2)
IRIS complies with federal law protecting substance use disorder treatment records. These records cannot be disclosed without specific written consent unless legally permitted. Redisclosure is prohibited without authorization, and electronic communications may carry risks.
8. Changes to Policy
This policy may be updated periodically and will be posted accordingly.
11. Contact Us
IRIS Behavioral Health Services LLC
Website: www.irisbhs.com
Phone: (860) 355-5050
Email: hello@irisbhs.com